Trengo

Trengo is an all-in-one customer engagement platform that combines multiple communication channels, collaboration tools, AI and automation to help you handle customer interactions and personalize your service. The idea is to unify all customer communications in one place so that teams can work together and respond to customers across different touchpoints.

Among Trengo's features are:

• Multichannel Inbox: Unify customer conversations across multiple channels into one inbox for better management.
• Automated Workflows: Automate routine tasks and route messages to the right team members.
• WhatsApp Business: Reach customers on the messaging service for better reach.
• AI Conversations: Automate answers to frequently asked questions and common issues.
• Website Chat: Offer live support with website chat.
• Integrations: Link to other tools and systems to ensure a smooth workflow.
• Reports: Measure customer interactions to optimize engagement and revenue.

One of the most interesting features is Trengo's AI HelpMate, which can immediately resolve up to 50% of common conversations so that your team can focus on more complex issues. The AI technology also supports localization in 26 languages, so it can handle customers in many countries.

Trengo's automation lets you automate tasks like ticket assignment or conversation tagging, which can save a lot of time and labor. Trengo also lets you personalize branding and link to a knowledge base for self-service.

Customers say Trengo has helped them significantly improve response times (50% reduction), customer engagement (40% increase) and repeat business (70% increase).

Trengo is geared for small and large businesses, with an interface that's easy to use and that makes it easy to add new agents. It's also flexible enough to be used in e-commerce, consumer goods and other industries.

By linking multiple communication channels together and automating some of the drudgery, Trengo can help you improve customer satisfaction and revenue. Its AI technology also can efficiently handle high-volume conversations so your team can focus on higher-level work.

Check the Trengo website to see more about what it can do and how it can help your customer engagement.

Published on July 12, 2024