Trengo Alternatives

If you're looking for another Trengo alternative, Engageware is worth a look. This AI-powered customer engagement platform automates customer service, freeing up call center staff to focus on higher-value work and letting employees work more efficiently. It can handle more than 98% of routine customer inquiries and tasks through a virtual assistant, providing 24/7 omnichannel support and improving customer satisfaction.

Another good option is CM.com, which offers a range of platforms to help you build a better customer relationship. With its Conversational AI Cloud, Generative AI Engine and Customer Data Platform, CM.com can personalize interactions and simplify the customer journey. It's a good choice for companies that want to build low-code or no-code customer service apps and get more done with less work.

If you want to automate support at a higher level, Ultimate offers a more powerful option using generative AI to handle more than 60% of support requests. It includes tools like UltimateGPT for answering frequently asked questions, Dialogue Builder for custom conversations, and an Analytics Suite to fine-tune conversation performance. The platform is designed to help you scale support operations and boost customer satisfaction across multiple digital channels.

Last, you could try Verloop, which is geared for automating customer support in both chat and voice channels. Features include NLP-powered FAQs, support in multiple languages and a bot builder that lets you deflect a lot of support requests to free up human representatives for more important work.