Creative Virtual

Creative Virtual is a conversational AI platform that can help you improve customer and employee satisfaction. With a combination of humans and AI, the platform offers personalized interactions across multiple touchpoints for a seamless and satisfying experience.

Some of the key features of Creative Virtual include:

• V-Studio: A single platform for all tools and toolkits, offering real-time analytics, unlimited customization, easy integration, and high security. It can handle large language models like GPT and supports conversations on any device.
• V-Person: A technology that uses chatbot, virtual agent, and live chat tools to deliver personalized experiences in 43+ languages. It ensures accurate and brand-approved conversations with built-in security and data compliance standards.

The platform can also help improve the employee experience by giving them self-service access to personalized information, reducing support costs and improving productivity. On the customer experience side, it can offer immediate support and resolution to needs through smart self-help options. Contact centre agents can also benefit from the platform's ability to quickly find the information they need, resulting in better service and more efficient interactions.

Creative Virtual also touts results from its customers, including an ROI in less than 12 months, contact deflection rates of up to 30%, and live chat session reductions of up to 80%. The platform includes a variety of tools and customization options to meet different business needs and industries.

Creative Virtual is geared for companies that want to improve customer, employee and contact centre agent experiences with conversational AI. Its scalable and robust architecture is designed to be easy to use and integrate into existing systems, making it a good choice for improving overall business performance.

Published on July 10, 2024