Creative Virtual Alternatives

If you're looking for another Creative Virtual alternative, Verloop.io is worth considering. The platform automates customer support, increasing agent productivity and customer satisfaction. It includes features like automated chat and voice support, contextual conversations, multilingual support and an NLP-based FAQ. Verloop.io also uses Generative AI to deflect a large percentage of support requests, resulting in a substantial reduction in response time and a significant increase in customer satisfaction.

Another good option is LivePerson. It helps companies shift to digital-first customer interactions, increasing engagement and results. LivePerson's features include routing voice calls to digital channels, automating common customer intents and using large language models to deliver conversational insights. It's designed to reduce operating expenses and increase customer satisfaction, so it's a good fit for companies trying to modernize their contact centers.

Quiq is also a good alternative. Quiq is designed to provide customers with fast and accurate support through Generative AI and Large Language Models. The platform includes AI assistants for customers and agents, supports asynchronous conversations and integrates with many CRM systems. It has features like convert calls to text, outbound messaging and payment integration, so it's a good option for large enterprises.

If you're looking for a full suite, check out Yellow.ai. The platform combines a multi-LLM architecture with its Dynamic Automation Platform (DAP) to support high-volume conversations across multiple channels. Yellow.ai features include generative AI chat, enterprise-level security and advanced analytics. It's designed to reduce operational costs and employee dissatisfaction, so it's a good option for companies in many industries.