Certainly

Certainly is an all-in-one AI chatbot platform that helps businesses improve customer satisfaction and automate operations across many industries. By combining Generative AI and Conversational AI, Certainly is a highly customizable and adaptable solution that can be tailored to meet the unique needs of a business.

Certainly is designed to help businesses solve common customer support problems, automating tasks and scaling support operations. It comes with deep industry knowledge, particularly in the entertainment, travel, betting and gaming industries, along with proprietary AI that includes pre-built templates and intents for common customer requests. It also incorporates custom data from millions of user interactions to inform the platform's understanding of customer needs.

Some of the key features of Certainly include:

• Deflect Support Tickets: Automatically respond to customer inquiries 24/7 in over 100 languages.
• Boost Average Order Value: Leverage AI-powered product recommendations to reduce returns and upsell in ecommerce stores.
• Collect Valuable Customer Data: Understand customer behavior through easy-to-understand in-platform reporting.
• One-Click Multilingual: Respond to customers in their preferred language.
• Seamless Integrations: Connect with popular platforms like Shopify, Zendesk and Gorgias for streamlined operations.
• Customizable Conversations: Use human-like interactions to build brand voice and personality.
• Omnichannel Support: Support customers across SMS, social media, and email.

Certainly doesn't publicly disclose pricing, but you can schedule a demo to try the platform and discuss pricing with a sales representative.

Certainly is geared for businesses looking to improve their customer experience and automate support operations. Its sophisticated AI and integrations with popular tools make it a good option for companies looking to scale their customer service and drive revenue growth.

Published on July 3, 2024