Certainly Alternatives

If you're looking for a Certainly alternative, Ada is a good candidate. It's an AI-powered customer service automation tool that can handle more than 70% of customer inquiries, and it can integrate with existing knowledge bases and support more than 50 languages. Ada's features include voice and email automation, AI coaching and channel expansion to multiple touchpoints, making it a good fit for e-commerce, fintech and gaming companies.

Another option is Algomo, which automates and personalizes customer interactions with its AI chatbot. Algomo automates 85% of repetitive questions, offers live chat support with human and AI triage, and offers omnichannel support. The platform integrates with Shopify, Hubspot, Slack and Google Analytics, and offers industry-specific solutions for e-commerce, travel and SaaS companies. That makes it a good option for companies that want to improve customer support while cutting operations costs.

If you want a platform that personalizes and contextualizes customer interactions, Verloop is another option. It automates chat and voice interactions, increases agent productivity and improves customer satisfaction. Verloop features include automated support, agent empowerment tools and multilingual support, and it's a good fit for e-commerce, banking and travel companies. The company says it's improved response times and customer satisfaction, so it's a good alternative to Certainly.