Molin

Molin is an AI-powered tool that can help e-commerce businesses improve customer support by answering complex customer questions with human-like responses. It's based on large language models and can be easily integrated with a variety of e-commerce platforms like Shopify, WooCommerce and Wix.

Molin's features include the ability to automatically detect a customer's language and resolve issues in 92 languages. It also can switch languages mid-conversation. The tool can take actions on behalf of users, such as gathering email addresses, updating orders and starting refunds. It uses conversational AI to understand customer questions and respond accordingly, the way a human would. Molin can also search a website to find relevant information and have perfect conversations with customers.

A number of features make Molin efficient. It can generate product descriptions that sound like the brand's voice, create marketing content automatically, and immediately answer a significant portion of customer questions. The AI tool can also be trained on live conversations to learn how users would answer a given question. With Molin, businesses can automate their support flow, and the entire process becomes much more streamlined.

Pricing starts with a free plan with limited features and paid options beginning at $15 per month. The paid options are tiered to accommodate different business sizes, from solo entrepreneurs to growing companies. The higher-tier options come with extra features like order updates, tracking codes and full analytics. A Gold plan is available for more complex businesses, with custom integrations and dedicated support.

Molin is geared for e-commerce businesses that want to cut customer support by up to 80%. The AI tool can help businesses improve customer satisfaction and boost sales. With its flexibility and easy integration, Molin is a good option for online retailers looking to take their support to the next level.

Published on June 10, 2024