If you're looking for a Molin alternative, Verloop is a powerful conversational AI platform for automating customer support. It automates chat and voice conversations, increases agent productivity and customer satisfaction. With features like multilingual support, campaign management and real-time monitoring, Verloop is suitable for businesses in any industry, including e-commerce.
Another good option is Auralis, which handles up to 70% of customer inquiries automatically and consistently. It offers 24/7 support in more than 100 languages and can be easily integrated with existing helpdesk software. Auralis supports agent handoff, CRM integration and has multiple pricing plans, so it's good for small to large businesses looking to improve customer satisfaction and efficiency.
If you're looking for a platform that plays well with existing tools, Forethought is worth a look. It automates repetitive work, increases resolution rates and lowers support costs. Forethought integrates with many helpdesks, including Zendesk, Salesforce and ServiceNow, and offers tools like Solve for simple questions and Triage for routing tickets. It's particularly good for e-commerce and SaaS businesses.
Last, Algomo automates and personalizes customer support across multiple channels. It supports more than 100 languages and integrates with Shopify and Hubspot. Algomo's AI agents can connect to live data and solve problems the way a human would, and it offers high automation rates and fast response times. A free trial is available for new users to try it out.