Airkit.ai eCommerce

Code-free AI agents answer 90% of customer inquiries 24/7, providing personalized and seamless experiences, while proactively resolving issues and integrating with eCommerce tools.
Customer Service Automation E-commerce Optimization AI-powered Chatbots
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Airkit.ai eCommerce uses code-free AI agents to answer customer questions, specifically geared for commerce. It lets brands quickly respond to 90% of customer inquiries 24/7, delivering a personalized and seamless customer experience. AI agents can handle a range of tasks, including order status, returns and exchanges, order issues, product information and technical support.

Airkit.ai eCommerce is grounded in real-world experiences, which makes it more useful than FAQ bots. Its key benefits include:

  • Proactive Service: Anticipate and resolve customer issues before customers reach out, lowering service volume while increasing customer satisfaction.
  • Hyper-Personalization: Engage customers on-site or off-site and keep them in shopping carts.
  • Seamless Integrations: Connect to popular eCommerce tools and systems like CRMs, helpdesks and order management systems.
  • Trusted AI: Built-in controls and industry compliance standards ensure AI agents follow business intent and use only approved tools.

Airkit.ai eCommerce is used by customer-centric eCommerce brands of all sizes, from small businesses to large enterprises. Customers praise its ability to enhance the customer journey, operational efficiency and overall experience.

No coding expertise is required for setup, which takes a few hours. Initial setup involves connecting data sources and documenting business policies, rules and processes. AI agents can work in Co-Pilot mode, assisting customer service teams, or Auto-Pilot mode, where they work independently to resolve customer issues.

Airkit.ai eCommerce is designed to deliver a great customer experience while arming support teams with AI-powered support. Its AI agents can scale to meet demand, answering more requests faster, and helping brands move from deflection and containment KPIs to resolution-based KPIs. Brands looking to improve their eCommerce customer service can try Airkit.ai eCommerce today and see firsthand how it can help improve customer satisfaction and operational efficiency.

Published on June 14, 2024

Related Questions

Can you recommend a solution that uses AI to improve customer service and support for my e-commerce store? I'm looking for a way to provide 24/7 customer support without increasing my team size, do you know of any tools that can help? How can I personalize my customer experience and keep them engaged throughout their shopping journey? Is there a platform that can integrate with my existing eCommerce tools and systems to provide seamless customer support?

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