Question: Can you recommend a solution that uses AI to improve customer service and support for my e-commerce store?

If you want to use AI to improve your customer service and support, DigitalGenius is a good option. The service automates customer service work with conversational and visual AI, offering immediate support and personalized answers to questions customers ask before and after a purchase. It can be integrated with many other services, offers proactive AI to handle problems, and offers analytics to measure performance and improve results, all designed to reduce resolution times and improve customer satisfaction.

Another contender is Gorgias, which unifies customer conversations across many different touchpoints. Gorgias automates more than 30% of support in the first 30 days and can integrate with more than 100 apps to ensure data is shared properly and team members can work together. The service is designed to improve customer satisfaction and support efficiency, letting agents concentrate on higher-priority interactions.

Ada has a more mature AI-powered customer service option that replaces canned chatbots. It can integrate with your existing knowledge bases and works in more than 50 languages on many communication channels. Ada has shown strong results, including a 2x increase in automated resolution rates and $2.7 million in annual savings, so it's worth considering for e-commerce sites.

Last, Airkit.ai eCommerce is a codeless AI-powered service that can handle up to 90% of customer inquiries 24/7. It's easy to set up and doesn't require any programming knowledge, offers hyper-personalized conversations and can proactively identify and resolve issues. It's designed to give customers a good experience and to scale to handle more requests as your business grows.