Cognigy

Cognigy offers AI-powered customer service agents for businesses, a response to the need for personalized and efficient customer support across multiple communication channels. With Generative AI, those agents can now offer empathetic and human-like interactions to boost customer satisfaction.

Cognigy's AI Agents work for a variety of industries, including insurance, travel, retail, healthcare and telecommunications, with specific solutions for each. Among its features:

• Voice and Chat-Ready: Build next-gen interactions across voice and chat channels.
• Personalized CX: Build lasting relationships and loyalty through personalized experiences.
• Proactive Service: Provide proactive support that drives satisfaction and revenue growth.
• Agent Copilot: Coach agents with real-time AI support, automated wrap-ups and direct access to important support knowledge and resources.

Cognigy supports a variety of integration options, including Amazon Connect, Avaya, Genesys and others, so you can easily integrate with your existing contact center infrastructure. Cognigy is designed with security and compliance in mind, with certifications including GDPR, SOC2 and HIPAA.

The platform includes analytics and reporting tools to help you understand customer interactions and make data-driven decisions. And you can get help through a library of resources, including a help center, documentation and training materials.

Cognigy has been recognized as a Leader in The Forrester Wave for Conversational AI in Customer Service, Q2 2024, and has won awards for its creative use of AI. With its flexibility and customization options, Cognigy is a good choice for companies looking to improve their customer service.

Published on July 26, 2024