Cognigy Alternatives

If you're looking for a Cognigy alternative, Creative Virtual is a good choice. The platform offers personalized interactions across many touchpoints, including chatbot and virtual agent tools. It supports more than 43 languages and has built-in security and data compliance standards. The platform also focuses on employee experience, offering self-service access to personalized information that can lower support costs and increase productivity.

Another alternative is Ada, an AI-powered customer service automation platform. Ada automates customer inquiries in 50+ languages and across multiple channels, including the web, mobile, social media and phone. It also offers AI coaching and automated resolution measurement, with impressive results like a 2x increase in automated resolution rate and $2.7 million in annual savings. Ada is a good fit for e-commerce, fintech and SaaS companies.

DigitalGenius is an AI-powered customer service platform geared specifically for ecommerce. It offers immediate support for pre- and post-purchase questions through conversational and visual AI. With deep integrations into a variety of platforms, it offers proactive AI to resolve customer issues and tools like the Flow Builder for non-technical users to create workflows. The platform can help ecommerce companies lower resolution times and improve customer satisfaction.

Last, Haptik offers a full Conversational CRM with tools for customer lifecycle management across retail, fintech and healthcare. It includes features like Gen AI Web Q&A for quick support and a smart agent chat for efficient interactions. With its multi-channel support and intelligent analytics, Haptik helps businesses generate leads, improve customer satisfaction and increase operational efficiency.