Kapture

Kapture is an AI-powered customer experience platform that helps businesses across Retail, BFSI, Travel and Consumer Durables to reimagine their customer interactions. It uses AI and machine learning to provide large enterprises with personalized solutions.

Kapture is designed to provide industry-specific customizations to meet the unique needs of different industries. In Retail, it can help businesses deliver hyper-personalized customer experiences across online and offline channels. For Consumer Durables, it can help businesses provide end-to-end after-sales support across contact centers, service centers and field services. In Travel, it can help companies build resilience and future-proof their business. For BFSI, it can help businesses provide secure and omnichannel support to delight customers.

Some of the key features include:

• Omni-channel Support: Customers can interact with businesses across multiple touchpoints without any gaps.
• AI-Powered Self-Service: Customers can get instant access to information and troubleshooting guides, reducing the need for direct support.
• Feedback Analysis: AI-powered sentiment analysis of customer feedback across touchpoints to proactively resolve issues.
• Customer 360° View: A single view of the customer across all touchpoints to get a complete understanding.
• Knowledge Management: Continuously enhances and optimizes the knowledge base using Generative AI.
• Integrations: 1000+ out-of-the-box Enterprise API integrations to connect with daily tools.

Kapture helps businesses improve key metrics that drive contact center efficiency and cost-effectiveness. With AI-powered self-service options and sentiment analysis, businesses can deliver high-quality customer interactions while minimizing the need for direct support. With integrations with multiple tools, Kapture provides a unified view for better customer insights and support operations.

Kapture has been recognized by customers and industry peers, earning a high performer rating on G2 and a top-loved CX platform on Gartner Peer Insights. Kapture places a strong emphasis on enterprise-grade security and compliance, including the encryption of sensitive data and the masking of PHI/PPI information for secure access.

If you're looking for a customer experience platform that can help you reimagine your customer experience with industry-specific solutions and advanced AI capabilities, Kapture can help you deliver support operations that are tailored and efficient. Please visit the website for more information on pricing and implementation.

Published on July 14, 2024