Question: Can you recommend a customer support platform that provides a unified view of customer interactions across multiple channels?

If you're looking for a customer support platform that spans multiple channels, Dixa is a good option. Dixa offers omnichannel support through native voice, email, social media, messaging and chatbots in a single interface. The platform features a single agent workspace that shows contextual customer information, dynamic knowledge and conversation timelines to help agents respond. Other features include AI-conversations, drag-and-drop flow builders and quality assurance through easy-to-read dashboards.

Another feature-rich option is Zendesk, which has a lot of features to personalize interactions with customers over text, mobile, phone, email, live chat and social media. Zendesk uses AI to improve customer service by automating tasks and maximizing team efficiency. The company also offers more advanced tools like AI Agents, Workforce Management and Quality Assurance, so it can accommodate businesses of all sizes.

If you want to go more AI-heavy, check out Genesys Cloud CX. The company's cloud-based customer experience platform lets companies orchestrate customer journeys across many touchpoints, including omnichannel engagement and workforce management. Genesys Cloud CX promises to improve response rates, first-call resolution and agent productivity, and more than 8,000 companies use it.

Last, Gorgias is a good choice for ecommerce companies that want to centralize customer conversations. It automates a lot of support, offers a unified helpdesk and integrates with more than 100 apps. The company says it's helped customers increase customer satisfaction and support efficiency, and it's geared for teams that want to focus on high-touch interactions.