SearchUnify

SearchUnify is a unified cognitive platform that helps enterprises to improve search, customer support and self-service. It uses artificial intelligence and machine learning to deliver personalized and proactive customer service.

SearchUnify combines features like better information findability, real-time analytics and AI-based applications to improve customer support productivity. By integrating disparate data silos and making relevant information easily accessible, the platform empowers customers and employees to find answers fast.

Some of its features include:

• Unified Enterprise Connectivity: Integrates multiple solutions across teams to improve workflows and accessibility.
• Intelligent Cognitive Search: Analyzes user and historical data to deliver the most relevant search results.
• Real-Time Insights: Analyzes user interaction data to improve workflows and outcomes.
• Next-Gen Support Applications: Includes AI-based applications like Agent Helper, Community Helper, Escalation Predictor and more.
• Search Analytics: Offers real-time analytics to track user behavior, forecast search trends and personalize the user experience.

SearchUnify can be used across various enterprise functions, including community management, human resource management, marketing, customer success and customer support. It can be integrated with multiple platforms, including Salesforce, Dynamics 365, Khoros, ServiceNow and Zendesk.

The platform is designed to lower average handle time, increase first call resolution, drive self-service success and maximize customer service ROI. It has been recognized by industry analysts like G2, Forrester and Info-Tech Research Group for its enterprise search capabilities.

SearchUnify is a suite of applications built on a scalable cognitive search platform that enables organizations to deliver personalized and efficient customer service. By harnessing the power of AI, the platform helps businesses to improve customer satisfaction, lower support costs and gain valuable insights into user behavior.

Published on July 6, 2024