Question: Is there a cognitive search platform that can help our enterprise reduce support costs and increase first call resolution rates?

If you want to cut support costs and improve first call resolution rates, SearchUnify is a great choice. This unified cognitive platform uses AI and machine learning to improve enterprise search, customer support and self-service. Its features include intelligent cognitive search, real-time analytics and AI-powered applications. These abilities can lower average handle time and improve first call resolution, which can lead to substantial cost savings and better customer satisfaction.

Another top contender is Forethought, an AI-powered customer support platform that automates mundane work. It includes tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated summaries and Discover for workflow optimization. By integrating with popular helpdesks, Forethought can cut support costs and improve resolution rates, making it a good fit for e-commerce, SaaS and FinTech businesses.

You could also look at AptEdge, an AI-powered customer service tool that turns apps into answers that support agents can use. With Generative AI, AptEdge can prevent escalations, lower ticket volume and shorten resolution times. It integrates with tools like Salesforce, Zendesk and ServiceNow, so it's a good fit for big businesses with a lot of calls and rising customer expectations.

If you want a more general-purpose and flexible option, Elastic has a Search AI Platform that speeds up time to insight and builds custom experiences. Its suite of products includes search, analytics, data ingestion and visualization tools. Elastic can help you get more out of data analysis, improve search and run operations more efficiently, all of which can cut support costs and improve customer satisfaction.