Stonly

Stonly's technology is designed to build and manage adaptive knowledge bases that customer service reps can use to resolve customer problems more quickly. The combination of AI and process automation can cut resolution times and support tickets.

Stonly is designed to shorten customer support interactions by offering agents and customers a better way to understand what's going on and how to fix it. That means customers can self-serve more and cut back on support interactions. The company's goal is to help the 88% of customers who want to self-serve but who can't right now.

Among its features:

• Interactive Guides: A way to present complex situations as a step-by-step process that can be adapted to individual customers.
• AI Answers: A way to respond to customer questions with answers generated from your knowledge base content.
• Knowledge Base: A system for creating and managing knowledge base content, including guides, checklists and surveys.
• Widget: A way to embed guides in your website or app to provide contextual help.
• Integrations: Support for integration with help desk software like Zendesk and Salesforce to integrate with your support workflow.

Stonly offers several pricing tiers for different businesses:

• Small Business: Unlimited guides and tours, support for multiple languages, one knowledge base and 4,000 or fewer guide views per month. Good for companies with fewer than 100 employees.
• Enterprise: Everything in the Small Business tier, plus help desk integration, AI answers, automations, SSO, private knowledge bases and unlimited guide views and team members.

Stonly's technology is designed to speed up customer service and improve its quality, to get more customers to self-serve and to make agents more productive. The company offers a 14-day free trial so you can try its technology before signing up for a paid plan.

Published on June 24, 2024