Question: Is there a platform that uses AI and process automation to improve customer service efficiency and quality?

If you're looking for a platform that uses AI and process automation to improve the quality and efficiency of customer service, Ultimate is worth a look. The platform uses generative AI to automate more than 60% of support requests across multiple channels, resulting in higher customer satisfaction and agent productivity. It includes a generative AI bot for FAQs, a no-code dialogue builder, and analytics suite to measure conversation performance. Ultimate also integrates with any CRM for a complete automation solution.

Another option is ASAPP, which uses a combination of AI and human agents to create a better customer experience. Its features include generative automation, real-time guidance and interaction intelligence, which have resulted in notable improvements in CSAT, agent productivity and throughput. ASAPP is designed to be flexible and adaptable to different contact center needs, so it's a good option for companies looking to modernize their customer service operations.

If you're looking for an AI-based customer service option, Ada is worth a look. It replaces traditional scripted chatbots with AI agents, letting companies automatically resolve more than 70% of customer inquiries. Ada supports multiple languages, measures automated resolution, and uses AI coaching for improvement. It's good for e-commerce and fintech companies. It's produced notable results, including a large increase in automated resolution rates and a high return on investment.

Last, Forethought offers a variety of tools to automate mundane tasks and improve customer support. Its tools include Solve for simple questions, Triage for assessing customer intent, and Assist for summarizing tickets with AI-generated text. Forethought integrates with popular helpdesks like Zendesk and Salesforce, promising high returns on investment and big cost savings. It's good for e-commerce, SaaS and FinTech.