Siena

Siena is an autonomous customer service platform that helps commerce teams rethink how they interact with shoppers. Combining human empathy with intelligent automation, Siena can deliver customer experiences that are both personalized and efficient.

Among Siena's features are:

• Human-like empathy: Responds to customer requests with the same level of understanding and compassion as a human.
• Omnichannel management: Handles customer interactions across multiple channels with ease.
• Personalization: Creates channel-specific AI personas to ensure a unified brand voice.
• Contextual understanding: Stores customer history and adapts to their needs.
• Faster response and resolution times: Reports a 98% improvement in response time and 90% improvement in resolution time.
• Customer happiness: Reports a 100% customer happiness rate.
• Integration with help desks and ecommerce platforms: Integrates with tools like Gorgias, Zendesk and Shopify.
• Subscription management: Allows customers to update, modify or cancel subscriptions.
• Order tracking and shipping edits: Offers real-time shipping updates and the ability to change orders.

Siena can be useful for companies that want to automate some customer support work but still want to keep the human touch. It can handle a range of tasks on its own, including tracking orders, replacing products and updating shipping addresses. Using Siena, companies can free up time and resources while improving customer satisfaction.

Pricing isn't clear, but the company offers custom options based on the number of automations. Customers can upgrade or downgrade as needed, and the company offers extra support for onboarding and implementation.

Siena's technology is designed to make customer interactions feel more natural and empathetic. Companies in the beauty, home goods, electronics and food and beverage sectors have seen improvements in their customer support after using Siena. The company's technology is trained on human interactions, which means it can learn from complex customer requests.

If you want to learn more about Siena, you can book a demo to see the platform in action.

Published on June 13, 2024