Siena Alternatives

If you're looking for a Siena alternative, Ada is another top contender. Ada is an AI-powered customer service automation platform that replaces scripted chatbots with AI-powered customer service. It combines existing knowledge bases and data from core business systems to deliver personalized answers, ensuring that interactions are relevant, accurate and safe. Key features include voice and email automation, support for more than 50 languages, automated resolution measurement, AI coaching and channel support across web, mobile, social, SMS and phone. The platform has proven results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another top contender is DigitalGenius, an AI-powered customer service automation platform for ecommerce. It provides instant care and personalized answers to customers' pre- and post-purchase questions through conversational and visual AI. With deep integrations with shipping carriers, ecommerce platforms, ERPs, payment providers and loyalty platforms, DigitalGenius can quickly answer customer questions and resolve issues. The platform also has proactive AI that can identify and resolve customer issues before they reach out to a company, resulting in lower resolution times, higher loyalty and less work for agents.

If you need a highly customizable and scalable solution, take a look at Ultimate. This platform uses generative AI to automate more than 60% of support requests across multiple digital channels, resulting in higher customer satisfaction and efficiency. Ultimate includes generative AI bot for answering FAQ-style questions, a no-code interface for custom dialogues, and backend integrations for personalized responses. It also includes an Analytics Suite for optimizing conversation performance and connects to any CRM with one-click connections and API integrations.

Last but not least, Forethought is another top contender that automates routine tasks and boosts resolution rates. It includes tools like Solve for simple questions, Triage for routing tickets to the right agents, Assist for AI-generated ticket summaries and suggestions, and Discover for analyzing unstructured data to optimize workflows. Forethought integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, making it a good fit for e-commerce, SaaS and FinTech companies. It promises strong returns on investment, faster response times and higher deflection rates.