VOC AI

VOC AI is a unified customer experience management platform that uses AI to gain new insights into customers and deliver better service through chatbots and sentiment analysis. The platform is designed to lower the volume and cost of customer support while raising customer satisfaction and revenue.

VOC AI includes a range of tools and features to improve customer service:

• Automate Over 50% of Customer Questions: Secure and accurate answers to questions to quickly resolve issues and lighten the ticket load.
• Customizable AI Chatbots: Trained on your own data for more accurate answers and to prevent off-topic conversations.
• Instant Answers from Diverse Sources: Integration with files, mailboxes and public URLs.
• Seamless Omnichannel Conversations: Conversations can be continued across multiple channels.
• Human Support Availability: Triage complex cases and hand them off to human support when needed.

The platform also includes advanced sentiment analysis to help businesses understand customer feedback:

• Deep Review Analysis: Understand customer sentiment to see what customers love, hate and want.
• Time-Saving Metrics: Reduce analysis time from hours to minutes.
• User-Friendly Dashboard: Turn customer feedback into actionable insights.

Pricing is two-tiered:

• Pro: Good for solo entrepreneurs with 1,000 message credits/month, with features like the ability to upload multiple files, embed the chatbot on a website and use an API.
• Enterprise: Good for big businesses with 100,000+ message credits/month, with features like strategy management and intent detection.

VOC AI is geared for e-commerce sites, agencies and sellers that want to get more out of their customer feedback and better match products to customers' needs. By using AI technology, VOC AI cuts analysis time so businesses can concentrate on strategy and improvement.

Published on June 14, 2024