Question: I'm looking for a tool that can help reduce customer support costs while increasing customer satisfaction.

If you want to cut support costs while improving customer satisfaction, Netomi is a top option. This AI-powered customer service platform handles support work across email, chat and SMS channels, providing good answers and protecting brand reputation. With features like real-time omnichannel intelligence and a security-first architecture, Netomi can help you dramatically increase support team capacity and productivity, cutting support costs by 50%.

Another option is Ada, which automates customer inquiries with AI-powered agents. Ada can connect to your existing knowledge base and handle multiple languages for personalized answers to customer questions. Features include automated resolution measurement, AI coaching and support across multiple channels, and businesses using Ada can expect a 2x increase in automated resolution rate and a big cost savings.

Forethought offers a suite of tools to automate repetitive work and improve customer support. Its Solve, Triage, Assist and Discover tools can handle simple questions, route tickets and optimize workflows. Forethought integrates with leading helpdesks like Zendesk and Salesforce, and the company promises a high average return on investment and a big drop in support costs.

If you want more control, Ultimate uses generative AI to automate more than 60% of support requests. Its tools include UltimateGPT for answering frequently asked questions, Dialogue Builder for custom dialogues, and an Analytics Suite for optimization. The platform can be integrated with any CRM and supports multiple languages, making it a good choice if you're expanding support to new areas.