helpix

helpix provides automated, intelligent customer service with AI, responding to customers immediately across multiple touchpoints. The platform uses an omnichannel approach to communicate with customers in their native language, driving sales and efficiency.

helpix combines multiple sources of information, such as customer requests and help desk data, to train its AI and respond accordingly. It also offers a seamless experience across channels like social media, email, live chat, Telegram and WhatsApp, responding in the customer's native language. The platform's advanced NLU model combines natural and useful responses to simulate a human-like conversation.

Some of the key features include:

• Seamless Knowledge Integration: Combine information from different sources without coding.
• Optichannel Engagement: Engage with customers across multiple channels automatically.
• Advanced NLU: Offer human-like responses with a deep understanding of customer needs.

Pricing plans vary depending on the needs of the business:

• Starter: Supports a single channel and language with a proprietary NLU model, no-code training and a conversation timeline.
• Growth: Adds support for agents, multiple channels and multiple languages, integrations and more.
• Enterprise: Custom pricing with advanced features like events and goals analytics and A/B testing.

helpix is designed to improve customer interactions with AI technology like LLMs and generative AI, with the promise of unique solutions for each customer. The company's goal is to automate customer service, reduce wait times and improve customer satisfaction.

Published on June 8, 2024