Question: Do you know of a tool that offers seamless customer engagement across social media, email, live chat, and messaging apps?

If you need a tool that spans multiple channels for customer interactions, Haptik is a good choice. This Conversational CRM uses Generative AI to handle customer interactions on social media, email, live chat and messaging apps like WhatsApp, Instagram Direct and Facebook Messenger. It offers features like Gen AI Web Q&A for rapid customer support, Gen AI Sales Assistant for personalized buying guidance and Multi-Channel Support for omnichannel customer engagement.

Another good option is Gupshup, which lets businesses automate customer acquisition, marketing, commerce and support through AI-powered chatbots on more than 30 messaging channels. It offers Bot Studio for creating custom conversational journeys, Agent Assist for augmenting agent productivity and Campaign Manager for running multichannel campaigns. Gupshup spans the customer journey, so it's a good option for industries like BFSI, retail and healthcare.

If you're looking for a more omnichannel option, check out Comm100. The company's platform centralizes customer service across live chat, bots, automation, email and other channels. It offers enterprise-class live chat, customizable and generative answer chatbots, ticketing and knowledge base management. Comm100 is designed with security and compliance in mind, so it's a good option for higher education, banking and healthcare. It strikes a balance between human and bot interactions.

Last, Dixa offers an all-in-one conversational customer service platform that spans native voice, email, social media, messaging and chatbot channels through a single interface. Its agent workspace offers a single view of customer interactions, and smart tools like AI-powered conversations and intelligent routing help improve customer service. Dixa is designed to automate routine tasks and offer personalized responses, which should improve customer satisfaction.