SnapEngage

SnapEngage is a live chat software designed for sales and support teams. It can help you capture more leads, convert those leads into conversions, respond to customers faster and improve customer satisfaction. Chatbots can automate conversations, and SnapEngage can link to other communication channels for a more omnichannel experience. All of that can help you reach customers more effectively.

SnapEngage's automation, omnichannel and client success support are among its top features. Automation lets you set up workflows that work the way you want, synchronize leads with your CRM or help desk and engage leads proactively. Omnichannel spans SMS, Twitter, Facebook Messenger and WeChat so you can reach customers wherever they are. And SnapEngage offers award-winning technical support to get you up and running and to keep you happy with regular client success reviews.

The company also offers sophisticated bot technology, including Info-Capture Bot, Guide Bot and Answer Bot. The Answer Bot taps into a knowledge base or help site to give customers answers to their questions. If customers need more help, the Guide Bot can route them to the right agents.

SnapEngage integrates with a range of popular CRM and help desk tools, including Microsoft Dynamics, HubSpot, Zendesk, Basecamp and Jira. That means you can easily transfer data and get the most out of your customer service operations.

SnapEngage's pricing depends on the package you choose. The Essential plan costs $49 per agent per month and includes advanced ticket management, customer self-service and basic reporting. The Enterprise plan costs $69 per agent per month and adds custom reporting, asset management and SLA management. The Complete Customer Support Suite costs $119 per agent per month and includes enterprise live chat, customer success tools and advanced analytics.

SnapEngage is geared for companies that want to improve their customer engagement and support operations with automation and omnichannel abilities. It's a good option for those who want to increase conversion rates, boost customer satisfaction and streamline their customer service workflow.

Published on June 26, 2024