Question: Is there a live chat tool that offers advanced analytics and reporting to help me improve customer satisfaction?

If you're looking for a live chat tool with more advanced analytics and reporting to help you gauge customer satisfaction, Helpshift is a top contender. The customer service platform offers self-service support, conversational support and ticketing in one package. It includes a range of AI-powered tools and offers detailed analytics and reporting options like real-time dashboards and customizable reports. These tools let you see how customers and agents behave so you can make data-driven decisions to improve customer satisfaction and efficiency.

Another powerful option is Kustomer, an all-in-one CRM platform that can improve customer service through omnichannel messaging and a unified customer view. It offers AI-powered automations, advanced reporting and analytics to track and optimize customer interactions. Kustomer is designed to reduce support volume and speed up response times, making it a good choice for companies of all sizes looking to improve customer satisfaction and cut operational costs.

Verloop is another strong contender with a conversational AI platform that automates customer support and personalizes interactions. It offers features like automated chat and voice support, live chat and real-time monitoring. The platform is particularly good at deflecting a high percentage of support requests, unloading work from agents and improving customer satisfaction across many industries.

If you're looking for something more specialized, Forethought offers AI-powered tools to automate mundane work and cut support costs. It integrates with popular helpdesks like Zendesk and Salesforce and offers features like Solve for automated responses and Assist for AI-generated ticket summaries. Forethought promises big returns on investment and better productivity, making it a good choice for e-commerce, SaaS and FinTech businesses.