Question: Can you recommend a customer support platform that integrates with my CRM and offers omnichannel communication?

Ultimate is a good option, with automation spanning multiple digital channels using generative AI. It can link to any CRM with one-click connections and API integrations so you can automate complex support requests and grow your business at scale. The platform offers features like UltimateGPT for FAQs, Dialogue Builder for custom dialogues, and an Analytics Suite to optimize conversation performance.

Kustomer is another all-in-one option that combines CRM with omnichannel messaging and AI-powered automations. It offers a single customer view, proactive support and business process automation, and integrates with more than 60 apps to help agents work more efficiently and customers get what they need. It's good for companies large or small that want to modernize their customer service.

Algomo offers an AI-powered customer interaction platform that automates and personalizes support. It includes an AI chatbot that can handle up to 85% of repetitive questions, live chat with human and AI triaging, and omnichannel support across email, Slack, CRM and social media. Algomo integrates with popular sites like Shopify and Hubspot and offers industry-specific options, so it's a good option for companies that want to improve customer service and convert prospects into customers.