INSIDE

INSIDE is a customer engagement platform that uses live chat, messaging and AI to create personalized customer experiences. It enables brands to deliver proactive, data-driven and omnichannel service to their online customers. INSIDE enables sales and service teams to engage with customers in real-time, visually representing them and their interactions across multiple digital touchpoints.

Some of the key features of INSIDE include:

• Live Chat: Proactively engage with customers in real-time using data-rich cues and live sentiment.
• Email Ticketing: Manage tickets and channels with full transparency.
• Social Messaging: Engage in simultaneous conversations across multiple channels on a single dashboard.
• Clienteling App: Create and manage client relationships by connecting online customers to in-store teams.
• Virtual Selling: Offer one-on-one clienteling and self-scheduling services.
• Live Stream: Host live shows and product launches with direct add-to-cart and agent connectivity.
• Shoppable Video Feed: Provide an immersive shopping experience with add-to-cart and chat functionality.
• Customer Journey: Gain real-time insights into customer behavior.
• AI Bots: Leverage best-in-class automated self-serve solutions.
• AI Assistant: Co-pilot with human agents to offer premium service.
• AI Auto Translation: Expand service and sales reach by supporting 27+ languages.
• Ask AI: Agents can query for business knowledge in the context of customer inquiries.
• Omnichannel Service: Connect customers seamlessly across various social platforms and channels.

INSIDE is designed to help businesses deliver a high-touch, personalized customer service experience. It's well-suited for companies in the luxury, retail, home furnishings, jewelry, automotive and travel industries.

Pricing for INSIDE is customized based on the needs of each business, including factors like website traffic, hosting capacity, operator licenses, required modules and contract length. Customers can request a quote to get a customized price based on their needs.

INSIDE has seen success with customers like Lenovo, Kering and Rooms To Go, with sales conversion and chat revenue increasing. It's used by top luxury groups and has modules for customer care, marketing, e-commerce and boutiques. The company says the platform is designed to help sales and service teams deliver emotionally connected and personalized experiences across multiple touchpoints.

Published on June 24, 2024