INSIDE Alternatives

If you're looking for a replacement for INSIDE, LivePerson is another option. It's a conversational AI platform that's designed to power digital-first customer interactions, increasing engagement and results. LivePerson's features include routing voice calls to digital channels, automating routine customer intents, and analyzing omnichannel conversation data to better understand customer needs. It's customizable to meet specific business needs, so it can be used in a variety of ways to improve customer satisfaction and lower operating costs.

Another top contender is Verint, a customer experience (CX) automation platform that uses AI to improve customer engagement and business outcomes. Verint's platform is packed with features like Da Vinci AI, an Engagement Data Hub, Forecasting and Scheduling, Coaching Bots, and Channel Automation. Its modular design means businesses can add new abilities as needed, so it's a good option for contact centers that want to automate and improve customer experiences while cutting costs.

Comm100 is another option. This omnichannel communication platform centralizes customer engagement across live chat, bots, automation, email and other channels. It comes with a range of tools to automate more than 80% of customer inquiries and personalize experiences. Comm100 is designed with security and privacy in mind, so it's a good option for industries like higher education, banking and healthcare.

If you're looking for an all-purpose AI-powered contact center, Genesys Cloud CX is another top alternative. It's designed to help businesses deliver great customer and employee experiences across many different touchpoints. With features like omnichannel engagement, contact center optimization and end-to-end journey management, Genesys Cloud CX is designed to improve response rates, first-call resolution and agent productivity. It's been named a leader by Gartner, IDC and Forrester, so it's a good option for businesses that want to expand their customer experience efforts.