Genesys Cloud CX

Unify customer and employee experiences across touchpoints with AI-driven omnichannel engagement, automation, and end-to-end journey management.
Customer Experience Management Contact Center Solutions Artificial Intelligence for Customer Service
Genesys Cloud CX screenshot thumbnail

Genesys Cloud CX is an AI-infused contact center platform that enables businesses to create personalized customer and employee experiences across multiple touchpoints. It's a comprehensive set of tools to orchestrate every moment of the customer journey, from call center interactions to digital interactions and workforce engagement.

The platform uses AI and automation to provide intelligent support, so businesses can better connect with their customers and employees. Some of the key features include:

  • Seamless Omnichannel Engagement: Reach customers on digital and social channels, ensuring a consistent experience across all interactions.
  • Future-Ready Contact Center: Leverage intelligent automation and embedded AI to drive value from day one.
  • End-to-End Journey Management: Break down data silos to orchestrate and optimize customer and employee experiences.
  • Workforce Engagement Management: Unlock employee potential with built-in AI that simplifies management and drives retention.
  • Open CX Platform and Cloud Architecture: Innovate continuously, scale globally, and build custom experiences.

Genesys Cloud CX is designed to help businesses transform their customer experience (CX) and employee experience (EX). With flexible pricing that can be customized to meet specific business needs, it's accessible to businesses of all sizes. Customers have reported dramatic improvements in response rates, first-call resolution and agent productivity.

Industry accolades include being named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, IDC Marketscape for omnichannel conversational AI solutions and The Forrester Wave for Contact Center as a Service.

Genesys Cloud CX is used by more than 8,000 organizations in over 100 countries, helping them deliver empathetic and personalized experiences at scale. For businesses looking to modernize their contact center and improve customer and employee interactions, Genesys Cloud CX is a powerful and easy-to-use solution.

Published on June 24, 2024

Related Questions

Can you recommend a platform that uses AI to analyze customer conversations and improve contact center operations? I'm looking for a solution that enables seamless omnichannel engagement across digital and social channels. How can I optimize my customer journey management to break down data silos and improve overall experience? Is there a cloud-based contact center platform that can help me transform my customer experience and employee experience with flexible pricing?

Tool Suggestions

Analyzing Genesys Cloud CX...

Top Alternatives

Verint screenshot thumbnail

Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

Cresta screenshot thumbnail

Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

Engageware screenshot thumbnail

Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.