Genesys Cloud CX Alternatives

If you're looking for another Genesys Cloud CX alternative, Verint is worth a look. Verint's customer experience automation platform uses AI to drive engagement and business outcomes with tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, and Quality and Compliance. The platform's modular and flexible design lets businesses extend with new capabilities as needed, so it's a good all-purpose option for automating and optimizing customer experiences.

Another contender is Cresta, which is designed to optimize contact center performance by analyzing conversations and surfacing insights. Cresta has industry-specific solutions for sales, customer care, retention and collections, and uses AI to build contextual understanding of customers and agents. Its conversation intelligence, agent assist and virtual agent tools offer real-time guidance and automation, and it can help you improve response times and conversion rates.

If you're looking for an AI-infused customer engagement option, Engageware is worth a look. It automates customer service, easing the call center's workload and freeing up employees to be more productive. With virtual assistants for 24/7 omnichannel support and high customer satisfaction ratings, Engageware is a good fit for industries like financial services and retail.

Last, Talkdesk offers a cloud-based contact center platform that can cut costs and improve operations with AI. It includes tools to automate post-call work, boost self-service rates and uncover unknown insights. With integrations with Salesforce and Microsoft Teams, Talkdesk is good for many industries and offers a unified customer experience across digital and voice channels.