Five9

Five9 is a cloud-based contact center platform that uses AI and automation to improve the customer experience in real-time. It can help centers work more efficiently and effectively, with a broad range of tools to manage customer interactions across multiple communication channels.

Among Five9's features are:

• Blended Inbound/Outbound: Handle inbound and outbound calls, emails and chats in a single platform.
• Agent Desktop: Give agents the tools they need to personalize customer interactions.
• Geo Redundancy: Ensure high availability and minimize downtime with geographically redundant infrastructure.
• Recording: Record calls for quality monitoring and compliance.
• Dialer: Automate outbound calling campaigns and manage lead lists.
• Workforce Engagement: Schedule and manage agents for maximum productivity.
• Interaction Analytics: Analyze customer interactions to improve service quality.
• Workflow Automation: Automate processes and reduce manual work.

The company offers a range of pricing tiers to accommodate different business needs:

• Numérique: $175 per user per month, with basic features for a digital-first contact center.
• Core: $175 per user per month, with a focus on voice communications and core features.
• Premium: $235 per user per month, with email and quality management features.
• Optimum: $290 per user per month, with workforce engagement and quality management.
• Ultimate: $325 per user per month, with advanced analytics and workflow automation.

The company also offers integrations with popular CRM systems like Salesforce, ServiceNow and Microsoft to help you easily integrate Five9 with your existing workflow. And it offers a range of add-ons, including artificial intelligence-powered virtual agents, social media engagement tools and video interaction tools.

Five9's goal is to help companies adopt a customer-centric approach by giving agents the tools they need to deliver empathetic and personalized service. That can lead to higher customer satisfaction, better productivity and lower operational costs. With flexibility and scalability as core design principles, Five9 can help companies of all sizes and in all industries build better customer experiences.

Published on June 24, 2024