Question: Can you recommend a platform that offers blended inbound and outbound call management, as well as email and chat support?

If you're looking for a broad platform to handle both inbound and outbound calls, as well as email and chat support, Five9 is a top contender. It's got real-time AI and automation abilities to try to create a better customer experience, and tools to manage interactions across multiple channels, including recording calls, making calls with a dialer and automating workflows. It can link to common CRM systems and offers a range of pricing levels for different needs.

Another top contender is Genesys Cloud CX, an AI-infused contact center platform designed to improve customer and employee experiences through omnichannel engagement and contact center optimization. It's got features like workforce management, end-to-end journey management and AI-powered support that can help you improve response rates and agent productivity. More than 8,000 companies use Genesys Cloud CX, so it's a good option for companies that want to grow their customer service operations.

Nextiva also offers a unified communication platform that spans voice, video, chat, social media and email. It's got features like an AI-powered knowledge base, secure payment assist and automated dispositioning, as well as intelligent routing and workforce engagement management. It's customizable and integrates with common CRM tools, and offers powerful analytics and advanced automation for a unified customer experience across multiple touchpoints.

If you're looking for a scalable and reliable option, check out Vonage, which offers omnichannel support for voice, digital channels and video, along with AI-powered routing and customizable dashboards for real-time KPI visibility. It's designed with security and compliance in mind and integrates with many CRM systems, making it a good option for companies of all sizes looking to modernize their customer service operations.