LeadDesk

LeadDesk is a cloud contact center solution that can help you boost outbound sales and customer service. It's got a range of features to help teams handle a high volume of contacts, with omnichannel communications and customizable campaigns.

With AI, LeadDesk ensures high-quality audio on more than 500 million calls per year, backed by a 99.95% uptime guarantee. That's a good foundation for teams that need to handle a lot of customer interactions.

Among LeadDesk's features are:

• Outbound Sales: Triple agent productivity with fast and flexible campaigns.
• Omnichannel Customer Service: Unify all customer service channels so customers get help when and where they need it.
• Audio Quality: High-quality call infrastructure for clear conversations.
• Customization: Configure campaigns, queues, reports and operations to fit your business needs.
• Data Management: All data in one place for easy reporting.
• Compliance: Compliant with regulations in each market, with servers in Europe for data security.

LeadDesk pricing starts at €85 per license per month, so it's not the cheapest option out there. But it's accessible to businesses of all sizes. It's best suited for fast-moving companies with a lot of contacts.

Case studies show how LeadDesk has helped companies improve sales and customer service. For example, SOS Children's Villages combined LeadDesk with its Salesforce sales and service system to better track calls and integrate the dialer.

LeadDesk is geared for teams that want to improve sales and customer service. It's a flexible foundation for contact center operations. If you need advanced dialer modes, real-time monitoring or tight integration with other tools, LeadDesk is designed to accommodate your business.

Published on June 30, 2024