LeadDesk Alternatives

Boost outbound sales and customer service with customizable campaigns, omnichannel communications, and high-quality audio on over 500 million calls per year.
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Genesys Cloud CX

If you're looking for a LeadDesk alternative, Genesys Cloud CX is another top option. It's a broad suite of tools designed to orchestrate every customer journey, including omnichannel engagement and contact center optimization. With AI and automation, it's designed to boost response rates, first-call resolution and agent productivity. Gartner, IDC and Forrester have named Genesys Cloud CX a leader, and more than 8,000 companies use it.

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Five9

Another top choice is Five9. This cloud-based contact center software uses AI and automation to improve customer satisfaction and simplify interactions across multiple communication channels. It features blended inbound/outbound management, geo-redundancy, call recording and workflow automation. Five9 integrates with popular CRM systems like Salesforce and has a range of pricing options for different businesses.

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Kustomer

Kustomer is another option. It's an all-in-one CRM platform designed to help you deliver better customer service with omnichannel messaging and a single customer view. The platform includes AI-powered automations, proactive support and more than 60 integrations with other apps. It's designed to increase agent productivity and customer satisfaction, and has flexible pricing plans for businesses of all sizes.

More Alternatives to LeadDesk

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Comm100

Unify customer engagement across multiple touchpoints with a personalized, seamless, and efficient omnichannel communication platform.

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Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

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Vonage

Delivers better customer experiences through AI-powered routing, omnichannel interactions, and integrated CRM capabilities, while improving agent productivity and team satisfaction.

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RingCentral

Combines phone, message, video, and contact center tools with AI-driven features like call notes, insights, and message templates to enhance employee and customer communication.

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Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

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tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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Vonage

Unify global communications channels, improve customer satisfaction, and enable conversational commerce across multiple touchpoints with AI-powered tools and omnichannel engagement.

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Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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PolyAI

Resolves over 50% of customer calls with a conversational voice AI, delivering consistent brand experiences and improving customer satisfaction.

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CM.com

Automates customer support and conversations with AI-powered chatbots, enabling personalized experiences across multiple channels without requiring coding expertise.

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Tenfold

Provides real-time customer context, automating workflows and integrating CRM data, call controls, and key customer info in a single pane of glass.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

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EdgeTier

Monitors customer conversations in real-time, spotting problems and offering advice to improve agent performance and customer satisfaction.

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VOC AI

Automate over 50% of customer questions with accurate answers, and gain deep insights into customer sentiment to drive business improvement.

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Zoom Virtual Agent

Resolves customer problems quickly and accurately, using machine learning and natural language processing to provide personalized answers and reduce support team workload.

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Respond.io

Capture and manage leads from multiple channels, automate timely responses with AI, and convert them into sales with a centralized conversation platform.

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Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

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UJET

Leverages AI to power customer experiences through automation, intelligence, and omnichannel orchestration, transforming traditional contact center operations.

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NICE

Unifies customer interactions across channels, leveraging AI to orchestrate personalized experiences, and providing actionable insights to optimize customer journeys.