Vonage

Vonage provides a full range of cloud-based contact center solutions to help businesses deliver better customer experiences, improve agent productivity and integrate with a variety of CRM systems.

Vonage Contact Center (VCC) is designed to increase team productivity and satisfaction with controlled costs, better first-call resolution and a built-in CRM. It's designed to deliver better customer experiences overall, which in turn can improve sales and service. The platform supports omnichannel interactions so agents can handle customers through voice, digital channels, video and other media.

Some of the key features of VCC include:

• Pre-built CRM integrations: Supports Salesforce, ServiceNow, Microsoft Dynamics and other widely used CRM systems for easy call logging and customer information display.
• Conversation Analyzer: Transcribes, tags and performs QA on customer calls for better insights.
• Customizable Dashboards: Real-time KPI visibility and customizable wallboards for better performance monitoring.
• Virtual Assistant: Uses conversational AI for efficient self-serve requests.
• Video and Screen Sharing: Engages customers with interactive sessions.
• Reporting and Analytics Tools: Tracks KPIs, monitors agent performance and supports QA efforts.
• AI-Powered Routing: Dynamically routes customers to the best-suited agents.

Vonage emphasizes security and compliance, ensuring the platform is scalable, reliable and adaptable to market preferences and regulatory requirements. It also supports a variety of telephony providers, giving customers flexibility in their communication infrastructure. Customers can integrate VCC with their existing telephony systems or take advantage of the platform's cloud-native architecture.

Vonage doesn't share pricing details for its Vonage Contact Center solutions, but customers can contact an expert or check the plans section of its website to find the best fit for their organization.

Vonage is geared for businesses of all sizes looking to improve their customer service operations and deliver omnichannel interactions. Its feature set and customizable integration options make it a good option for companies looking for a full-featured contact center.

Published on June 26, 2024