Question: Is there a contact center platform that supports omnichannel interactions, including video and screen sharing, to enhance customer engagement?

If you're looking for a contact center platform that offers omnichannel interactions, including video and screen sharing, to better engage customers, Vonage Contact Center is a good choice. The cloud-based service spans voice, digital channels, video and other contact points, with features like Video and Screen Sharing for collaborative interactions. It also comes with pre-built CRM integrations, customizable dashboards and AI-Powered Routing to route customers to agents based on changing needs. It's designed with security and compliance in mind, so it's a good choice for companies of any size looking to modernize their customer service operations.

Another good option is Genesys Cloud CX, an all-purpose AI-infused contact center platform. It spans omnichannel engagement and contact center optimization, with tools to oversee customer journeys from start to finish and to engage employees. Genesys Cloud CX has a strong track record of improving response rates, first-call resolution and agent productivity, so it's a good choice for companies that want to offer empathetic, personalized customer interactions at large scale.

If you want a more unified communication and contact center service, RingCentral offers an integrated cloud platform that spans employee and customer communication. It includes features like AI-first video meetings, business SMS and RingCX for omnichannel contact center services. The service spans many industries and offers flexible pricing, so it's a good choice for companies that want to improve collaboration and productivity.

Last, Bright Pattern offers omnichannel cloud contact center software that spans voice, IVR, email, chat, SMS, MMS and messengers. It integrates with popular CRM vendors and offers AI integrations for conversational IVRs and real-time sentiment analysis. The service is designed to improve agent training and offer a personalized customer experience, so it's a good choice for companies that want to better engage customers across multiple touchpoints.