Bright Pattern

Bright Pattern is an omnichannel cloud contact center software that helps you communicate with customers in the way they prefer. The software spans voice, IVR, email, chat, SMS, MMS and messengers, and is geared for companies that need to offer a unified customer experience.

Among Bright Pattern's features are:

• Omnichannel Communication: Communicate with customers through voice, email, web chat, text messaging, SMS, video chat and messenger apps.
• Omnichannel Quality Management: Monitor performance, train agents and improve customer satisfaction with a unified quality management system.
• Comprehensive CRM Integrations: Connect to vendors including Salesforce, ServiceNow, Zendesk, Hubspot, Zoho and Microsoft Dynamics 365 for a more personalized customer experience.
• AI Integrations: Use conversational IVRs, self-service options, automation, real-time sentiment analysis and agent assistance for better customer interactions.
• Auto Dialing Modes: Includes predictive, power and preview dialing for efficient outbound calling.
• Plug-and-Play APIs: Connect third-party apps for additional functionality.

Bright Pattern's mobile app lets any employee in your organization participate in the customer experience, whether they're working in a retail store, on the road or in a call center. It also integrates with Microsoft Teams, letting you communicate with customers and co-workers across multiple communication and collaboration tools.

Pricing isn't clear, but Microsoft Teams integration plans start at $4.00 per user/month as part of the Microsoft Office 365 subscription.

Bright Pattern is for companies looking for a contact center that's integrated with AI and offers a unified, personalized customer experience across multiple digital communication channels.

Published on June 30, 2024