Question: Looking for a cloud-based contact center that supports auto dialing and integrates with popular CRM vendors like Salesforce and Zendesk.

If you're looking for a cloud-based contact center that can auto dial and integrate with big names in CRM like Salesforce and Zendesk, Bright Pattern is a good option. The omnichannel contact center software spans many communication channels, including voice, IVR, email, chat, SMS, MMS and messengers. It also has AI integration options like conversational IVRs, self-service, automation and real-time sentiment analysis. Bright Pattern also supports auto dialing modes like predictive, power and preview dialing, and it integrates with CRM software including Salesforce, ServiceNow and Zendesk.

Another good option is Genesys Cloud CX. The AI-powered platform is designed to help companies create a customer experience that spans many touchpoints. It includes omnichannel engagement, contact center optimization, workforce engagement management and an open CX platform with cloud architecture. Genesys Cloud CX is customizable and integrates with many CRM systems, so it's a good option for improving customer engagement and agent productivity.

Vonage Contact Center is another good option. It's omnichannel support spans voice, digital channels, video and other options, and it comes with pre-built CRM integration with Salesforce and Zendesk. Among its features are Conversation Analyzer for transcribing and tagging customer calls, customizable dashboards for real-time KPI visibility, Virtual Assistant for self-serve requests, and AI-Powered Routing for routing customers to the best agents. Vonage is designed to be scalable and reliable, so it's good for companies of all sizes that want to modernize their customer service operations.