Vonage

Vonage provides flexible, scalable voice, messaging, video and data services across unified communications, contact centers and communication APIs. It's designed to improve the customer experience through AI-powered tools and omnichannel engagement. Vonage's solutions are designed to help businesses unify global communications channels, give agents the insights they need to improve customer satisfaction, and enable conversational commerce across multiple touchpoints.

Some of the key Vonage features include:

• Unified Communications: Unify global business communications channels for better collaboration.
• Contact Centers: Give agents the tools and insights they need to improve customer satisfaction.
• Conversational Commerce: Convert conversations into sales by engaging customers on their preferred communication channels.
• Communications APIs: Reach and engage customers across multiple messaging, voice and video channels.
• Video Conference: Intuitive video collaboration solution built into desktop, web and mobile apps.
• Virtual Receptionist: Customizable call routing technology for handling calls during holidays, lunchtimes and emergencies.
• Call Recording: Record all conversations, inbound and outbound calls.
• SSO & SCIM: Sign in with existing company credentials.
• Integration with CRMs: Integrate with leading CRMs like Microsoft Teams, Salesforce, Slack, Zendesk and G Suite.

Vonage pricing varies depending on the services you need:

• Mobile Plan: $19.99 per month per line, with features like unlimited domestic calling, SMS and MMS.
• Premium Plan: $29.99 per month per line, with features like VoIP desk phones, unlimited video meetings and team messaging.
• Advanced Plan: $39.99 per month per line, with features like on-demand call recording and visual voicemail.

Vonage has been recognized by analysts like Forrester and Gartner for its combined communication tools and CPaaS solutions. The platform has an uptime reliability of 99.999% and supports more than 100,000 businesses and 1.15 million registered developers around the world. Vonage is designed to help businesses use AI technology to take their customer engagement to the next level, making it a good option for companies looking to improve their communication and customer experience.

Published on June 24, 2024