Question: Can you recommend a platform that uses AI to personalize customer experiences across multiple digital channels?

If you're looking for a platform that uses AI to personalize customer experiences across multiple digital channels, Insider is a strong option. Insider is a customer data platform that aggregates customer data, uses AI to predict behavior, and personalizes experiences across multiple touchpoints such as web, email, site search, and more. The platform offers 360° customer profiles, predictive behavior analysis, audience segmentation, and journey orchestration, and integrates with over 100 data sources and touchpoints. Insider has been recognized by Gartner, Forrester, and IDC for its AI-powered personalization and omnichannel marketing solutions, showcasing significant ROI and AOV increases in real-world examples.

Another excellent choice is MoEngage, an insights-led customer engagement platform that uses AI to optimize interactions and deliver personalized experiences across multiple channels. MoEngage includes features like customer insights and analytics, omnichannel communication, customer journey orchestration, AI-powered campaign optimization, and website personalization. It is designed to be scalable and secure, suitable for enterprise-level brands across industries, and offers customized solutions for finance and retail. The platform helps companies create targeted campaigns to drive higher engagement and ROI by better understanding customer behavior and preferences.

Dynamic Yield is also a noteworthy platform, offering AI-powered personalization that generates unique, algorithmically matched content, products, and offers for each customer across various digital touchpoints. It features audience discovery and analysis, content and offer personalization, product recommendations, and customer engagement optimization. Dynamic Yield spans multiple touchpoints including web, email, apps, and ads, and is used in industries like eCommerce and Financial Services. The platform focuses on improving operational efficiency, reducing costs, and driving revenue through personalized experiences and data-driven decision-making.

For a comprehensive solution, consider Braze, a customer engagement platform that uses AI to manage personalized, real-time interactions across multiple channels. Braze offers data activation, journey orchestration, cross-channel messaging, and real-time execution, making it suitable for industries like retail, media, and finance. The platform helps optimize onboarding, increase engagement, reduce churn, and improve acquisition through the use of Sage AI and features designed to ensure compliance with privacy and security regulations.