Vonage Alternatives

If you're looking for another Vonage alternative, LivePerson is worth a look. It's a conversational AI platform designed to help companies move to digital-first customer interactions and to improve engagement and results. LivePerson can send voice calls to digital channels, reduce operating costs by 30%, and boost customer satisfaction by 10%. It also offers agent tools, automates common customer intents, and analyzes omnichannel conversation data.

Another alternative is Engageware. This AI-powered customer engagement platform is designed to help companies in a wide range of industries provide a better customer experience. It automates customer service, freeing up 40% of call center capacity and increasing employee productivity. Engageware also offers 24/7 omnichannel support through a virtual assistant and has been used by major financial services and retailers.

Braze is a flexible customer engagement platform that uses AI to orchestrate personalized, real-time interactions across many channels. It includes data activation, personalized journeys and real-time triggers, making it a good choice for retail and financial services. Braze also offers scalable and secure options to help companies comply with privacy and security requirements.

If you want a more omnichannel approach, check out INSIDE. The company's platform combines live chat, messaging and AI to personalize interactions across many digital touchpoints. It offers features like live chat with data-rich cues, email ticketing, social messaging and AI-powered customer journey insights. INSIDE is geared for companies like luxury retailers and travel companies.