Voiceflow

Voiceflow is a collaborative platform that empowers teams to build, launch and scale powerful chat and voice AI agents. With its flexible tools and integrations, teams can create custom AI experiences that meet specific use cases.

Voiceflow's core features include:

• Knowledge Base: Import data and documents to train AI agents to respond with curated information.
• Workflows: Create multi-step tasks for agents to follow with a visual drag-and-drop builder.
• Data Management: Centralize data for prompts, responses, intents and workflows.
• Developer Tools and APIs: Build custom responses, interfaces, functions and integrations with a powerful developer toolkit.

The platform integrates with a wide range of services, including analytics tools like Segment, CRM systems like Salesforce and Zendesk, SMS services like Twilio and e-commerce platforms like Shopify Plus, so teams can create highly customized end-user experiences.

Some examples of Voiceflow use cases include automating customer support, building in-app copilots and designing conversations. For example, Trilogy has automated 60% of their L1 and L2 support tickets using Voiceflow, integrating with Zendesk and powering their help centers. Roam Auto has also seen dramatic time savings, reducing 30 hours of work per week with a custom AI agent.

Voiceflow pricing includes:

• Sandbox: Free, best for individual projects with limited features.
• Pro: $50/month or $480/year, best for individual builders with more advanced features.
• Team: $625/month or $6,000/year, best for growing teams with multiple editors and workspaces.
• Enterprise: Custom pricing for large-scale deployments with advanced security and compliance features.

With a flexible and scalable platform, Voiceflow enables teams to build powerful AI agents that can automate complex tasks, improve customer support and create better user experiences.

Published on June 14, 2024