Sendbird

Sendbird offers a communications API platform that lets developers build their own messaging experiences across many different channels. Its APIs can be used for chat, AI chatbots, SMS, WhatsApp, voice and video to help businesses reach, engage and retain customers.

Sendbird offers a variety of features to help businesses communicate effectively:

• One-way messages: Send targeted, omnichannel messages to customers.
• Two-way communications: Facilitate group conversations among users.
• Autonomous conversations: Power AI-driven autonomous conversations.

Developers can use highly abstracted APIs, SDKs and UI kits for iOS, Android, JavaScript and Flutter. The company offers easy-to-use APIs, sample apps, tutorials and free trials to get developers up and running quickly.

Sendbird's APIs are designed for a variety of industries, including healthcare, fintech, marketplaces and social communities. Businesses can get to market faster, reduce maintenance burdens and focus more on their customers. The company has security and compliance as a top priority, including support for standards like AES256 encryption, OpenSSL and TLS 1.3.

Pricing tiers include:

• Developer: Free, 100 Monthly Active Users (MAU), 10 peak concurrent connections and community support.
• Starter 5K: $399/month, 5,000 MAU, and basic moderation with ticketed support.
• Pro 5K: $599/month, 5,000 MAU, message translation, and priority support.
• Enterprise: Custom pricing for large-scale solutions, including data export, dedicated servers, and priority support.

Sendbird is geared for businesses that want to supercharge their customer communications, with a powerful tool set and professional services to help them succeed. With a large developer community and strategic partnerships, Sendbird helps businesses build engaging, modern messaging experiences that deliver results.

Published on June 14, 2024