Question: I'm looking for a solution that enables me to send targeted, omnichannel messages to customers, do you know of any?

If you're looking for a service to send personalized, omnichannel messages to your customers, Braze is a top choice. It provides a customer engagement platform that uses AI to orchestrate interactions in real time across channels like email, mobile apps, SMS, WhatsApp and the web. With data activation, journey orchestration and real-time execution, Braze enables brands to personalize interactions and optimize their messaging for better customer engagement and lower churn.

Another top contender is Kustomer. This all-in-one CRM tool lets companies send omnichannel messages along with a unified customer profile and AI-driven automations. It includes tools like proactive support, business process automation and more than 60 integrations with other apps. Kustomer is designed to make agents more productive, customers happier and operations more efficient, so it's good for companies of all sizes looking to improve their customer service.

Netomi is another top choice, an AI-powered customer service platform that spans email, chat, messaging, SMS, social media and voice. It offers real-time omnichannel intelligence, goal-based generative AI and a no-code workflow builder. Netomi can be integrated with existing systems and can help improve customer satisfaction and lower support costs.

Last, Comm100 is another good choice for centralizing customer interactions across live chat, email and bot interactions. It offers tools like enterprise-class live chat, automated query response and a knowledge base. Comm100 is designed to balance human and bot interactions to provide a personalized customer experience while maintaining efficiency and scalability.