Question: Is there an API that can help me power AI-driven autonomous conversations with my customers?

If you want to fuel AI-powered autonomous conversations with your customers, Conversica is a mature platform that should be on your shortlist. It applies advanced AI models to simulate human conversation, drive conversions and handle other customer interaction tasks. The platform handles multilingual and omnichannel conversations, so it's good for qualifying leads, reactivating opportunities and keeping customers happy.

Another strong contender is Haptik, a Conversational CRM that taps into Generative AI to help businesses manage the customer lifecycle across different sectors. Haptik's suite of tools includes a Gen AI Sales Assistant, Intelligent Analytics and Multi-Channel Support. That means businesses can generate leads, boost customer satisfaction and run more efficiently, as evidenced by results like a 68% repeat rate on WhatsApp commerce.

If you want to focus more specifically on customer service automation, Ada offers an AI-based alternative to traditional chatbots. It combines with your existing knowledge bases and data to provide personalized responses, works in multiple languages and automates interactions across web, mobile and phone. Ada has demonstrated success in boosting customer satisfaction and lowering operational costs.

Verloop is another contender that automates customer support with personalized and contextual interactions. It offers automated chat and voice support, agent empowerment tools and multilingual support. Verloop.io is designed to improve customer satisfaction and agent productivity, so it's a good fit for businesses in e-commerce, banking, travel and other sectors.