Avaamo

Avaamo is a platform designed to bring generative AI abilities into enterprise software. It's built on a framework called LLaMB that's designed to be secure and performant for GenAI enterprise applications. Avaamo's core mission is to automate business processes and improve customer experiences through conversational AI.

Some of Avaamo's features include:

• Agent Assist Copilot: With LLaMB as the foundation, this tool helps agents with the entire call journey by offering AI-driven suggestions based on customer information, previous requests, and historical interactions.
• Conversational Analytics: A collection of tools to monitor, analyze and visualize conversational data so businesses can understand customer needs and fine-tune AI operations.
• Pre-built Domain Models: Handles complex business use cases with pre-trained models for industries like healthcare, banking, education and more.
• Multi-Lingual Support: Supports more than 114 languages and dialects.
• Integrations: 150+ pre-built integrations with different systems, including APIs, web services, ESBs and other.

Avaamo promises to cut costs and improve productivity by automating work and offering customers personalized help. The platform is geared for big businesses that want to use conversational AI in many different channels and devices.

Customer praise includes automating business processes, shortening wait times and improving overall customer satisfaction. Industry accolades include being named a Leader in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms and a Leader in the Everest Group PEAK Matrix for Conversational AI Products 2023.

Pricing isn't disclosed. Prospective customers can request a demo or contact Avaamo for custom pricing.

Published on July 1, 2024