Question: I'm looking for a solution that provides AI-driven suggestions to agents during customer calls, can you help me with that?

If you want AI-powered suggestions in the middle of a customer call, ASAPP is a good option. It automates customer service while bringing the empathy of a human agent to the process. Its generative automation, real-time guidance and interaction intelligence features have been shown to increase agent productivity, lower average handle time and increase customer satisfaction scores by 14%.

Another contender is Cresta, a generative AI platform that can help you optimize your contact center by analyzing conversations and surfacing insights. It offers conversation intelligence, agent assist and virtual agent tools that can provide real-time guidance and automate post-call work. Cresta is a leader in real-time revenue execution platforms, and customers have reported dramatic improvements in response time and conversion rates.

If you want a broader automation foundation, check out Ada. It replaces traditional scripted chatbots with AI-powered customer service so companies can automatically resolve more than 70% of customer inquiries. Ada connects to your existing knowledge bases and data sources for personalized responses and supports multiple languages and communication channels. It's shown strong results, including a 2x increase in automated resolution rate and big cost savings.

Last, Forethought offers a variety of tools to automate mundane work and improve customer support. Its Assist tool offers AI-generated ticket summaries and suggestions to help agents get their work done faster. Forethought integrates with popular helpdesks and promises a 15x return on investment and dramatic reductions in response times.