ASAPP

ASAPP is a suite of AI solutions designed to supercharge human performance in contact centers. By combining automation, ASAPP enables agents to deliver exceptional customer experiences at scale. Its generative AI solutions are specifically designed to meet the needs of customer experience (CX), with the goal of increasing agent productivity, CSAT and compliance.

To achieve these outcomes, ASAPP offers the following key features:

• Generative Automation: Automation that's as good as a Tier 1 agent, without the operational expense.
• Agent Augmentation: Real-time guidance and automation for every interaction.
• Interaction Intelligence: Customer interaction data collection and analysis to connect to all areas of the business.

Some notable results from ASAPP customers include:

• 61% augmentation rate in 30 days for an F500 insurance company
• 25% reduction in After Call Work (ACW) for an F100 retailer
• 8.6% decrease in Average Handle Time (AHT) for a top satellite TV company
• 14% increase in CSAT for an F500 telco
• 127% increase in throughput for a US airline
• 45% increase in NPS scores for a global network operator

ASAPP is committed to data privacy and has built in controls to ensure compliance with regulatory requirements. This includes data protection and encryption, identity and access controls, incident response, and more.

The platform is flexible and adaptable to different contact center needs, whether customers want to start with quick wins in specific use cases or embark on a full AI-powered CX transformation. ASAPP's solutions help to increase agent productivity, personalize customer interactions and unlock valuable customer insights from customer data.

With ASAPP's generative AI, contact centers can dramatically lower costs, reduce AHT, and improve CSAT, leading to a complete overhaul of how they serve customers.

Published on June 24, 2024