Question: I'm looking for a solution that provides real-time guidance and coaching for customer service agents to improve sales and customer care.

If you're looking for real-time guidance and coaching for customer service agents to drive sales and customer satisfaction, Cresta is a top pick. Cresta is a generative AI platform that optimizes contact center performance by analyzing conversations and surfacing key insights and best practices. With features like conversation intelligence, agent assist, virtual agent, and a no-code command center, it offers real-time guidance and automation of after-call work. The integration with multiple contact center platforms enables businesses to speed up response times, increase conversion rates and improve customer satisfaction.

Another top choice is ASAPP, which automates customer service while infusing the intelligence and empathy of human agents to create a best-in-class customer experience at scale. Its features include generative automation, agent augmentation, and interaction intelligence that are designed to increase agent productivity, improve CSAT and ensure compliance. With impressive results like a 61% augmentation rate, 14% improvement in CSAT, and 45% increase in NPS scores, ASAPP is flexible enough to meet a broad range of contact center needs.

For a full suite of tools, check out Genesys Cloud CX. This AI-infused contact center platform helps businesses deliver exceptional customer and employee experiences across multiple touchpoints. It includes omnichannel engagement, contact center optimization and workforce engagement management to drive response rates, first-call resolution and agent productivity. Genesys Cloud CX is used by more than 8,000 organizations around the world, so it's a good choice for businesses that need a scalable and personalized customer service solution.

Last, Ada offers AI-powered customer service automation that replaces traditional scripted chatbots. With features like voice and email automation, multi-language support, and AI coaching, it helps businesses on-board, measure, and coach a top-performing AI Agent to resolve over 70% of customer inquiries automatically. Ada has achieved impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings, so it's a flexible and scalable solution for many industries.